Success Story #2834008
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 2834008 | Dated | 2021-07-10 | Sector | Agency Services (Décor services) |
| Problem Reported | Consumer had hired an interior décor services company in February, 2020, at a price of ₹7.5 Lacs, which was inclusive of furniture and fixtures of ₹ 1.57 Lacs. The agreement was to complete the assignment by July 2020. The consumer did not take the furniture & fixtures from them, so he raised a request for the refund. The company had already refunded him ₹ 25,000/-, but he was still awaiting the balance amount of ₹1, 32,000//- | ||||
| Escalation by NCH | As the company is not a Convergence partner of the NCH, the grievance was e-mailed to the company and after sending two reminders the company responded that “The issue has been resolved. The amount has been paid back to the consumer”. | ||||
| Consumer Feedback (INGRAM) | Payment is received | ||||
Multiple ways to lodge grievances
