| NCH Docket No | 2727797 | Dated | 2021-05-11 | Sector | E- Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had paid the annual premium of her term life insurance policy in May 2021 of ₹10092/- . The transaction was successful but the premium was not credited. She had asked the company to refund the amount, but the company had not refunded the amount till now. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH portal that “this stands resolved, the customer has confirmed that she has received the refund.” | ||||
| Consumer Remark in INGRAM | Excellent! NCH has helped me to receive my money back | ||||
