| NCH Docket No | 2859462 | Dated | 2021-07-23 | Sector | E-Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked a mobile handset from an online shopping portal in the third week of June 2021 and paid ₹10,999/-. When the consumer used the handset after delivery, he found that the handset was defective. So, he raised a request for replacement. The technician visited and submitted a wrong report to the company that the mobile is working as per specifications. After the technician's visit, the same issue persisted, so consumer raised the request again for replacement or refund. However, he had not received any reply from the company. | ||||
| Escalation by NCH | As the online portal is a convergence partner of the National Consumer Helpline, the response received from the company stated, “We would like to inform you that the seller has completed the refund of Rs.10,999/- back to source and the same will be reflecting in your account on or before xxxxxx”. | ||||
| Consumer Remark in INGRAM | Excellent! Really Amazing Response from Team Supported. Refund of RS.10999 Received within 5 Days. From E-commerce Online Platform. | ||||
