| NCH Docket No | 2821744 | Dated | 2021-07-05 | Sector | Private Education |
|---|---|---|---|---|---|
| Problem Reported | Consumer had subscribed to coaching classes of 8th Standard and had paid ₹ 26410 by credit card in end May, 2021. As per the company norms, the first 15 days is the trial period and if any subscriber does not like the services and wants to withdraw, he can do so, and the entire payment made will be refunded instantly. Consumer decided to withdraw from the coaching class after 12 days, but even after three weeks, the money had not been refunded. | ||||
| Escalation by NCH | As the private education company is not under Convergence at NCH, the grievance was e-mailed to the company. Two reminders by e-mail were also sent, after which the company replied that “As of xxxxx, refund is processed and completed.” | ||||
| Consumer Remark in INGRAM | Excellent! Thank you | ||||
