| NCH Docket No | 1981675 | Dated | 2020-04-07 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had deposited ₹10,000 in his e-wallet account with the company on 13th March 2020 with his registered mobile number. Due to Covid-19 lockdown as he was unable to use the money for cab booking, he wanted the amount of ₹9300 transferred to his bank account but was getting error message 400. He had sent several mails to the company but the issue was not resolved. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal stating that “The concern was discussed with the customer and matter was amicably settled. Hence, issue stand closed by the customer. We spoke with the customer and the customer mentioned that the issue was already resolved 2 days back.” | ||||
| Consumer Remark in INGRAM | Excellent! Thank you very much for your kind | ||||
