| NCH Docket No | 2852930 | Dated | 2021-07-20 | Sector | E-Commerce ( online shopping portal ) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a mobile handset flip over with 5d glass from the online website in the third week of June 2021, and paid ₹1389/- approx. After almost a month, there was no trace about the order. Consumer tried contacting them by e-mail, but at all times the mail returned back as the mail address was not found. He also tried contacting them on their mobile number, but the phone was not reachable. | ||||
| Escalation by NCH | As company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and the company responded that – “We have already dispatched the order through speed post. | ||||
| Consumer Remark in INGRAM | Excellent! | ||||
