| NCH Docket No | 1981949 | Dated | 2020-04-08 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered for a garment and had paid ₹739, but due to some reason, he returned the product to the company and requested for refund. However, he did not get the refund. | ||||
| Escalation by NCH | As the Company is registered as a Convergence Partner of the National Consumer Helpline, the company responded on the NCH Portal stating that “refund of Rs.739/- has been successfully processed into your bank account..." | ||||
| Consumer Remark in INGRAM | Issue solved | ||||
