| NCH Docket No | 2824891 | Dated | 2021-07-06 | Sector | Retail Outlets |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a branded Inverter AC in end June 2021, and had paid ₹ 34030/-. His grievance is that the company had sent him a defective product. He tried contacting the company but did not get any response. He wants either a replacement or refund from the company. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCh Portal stating “ Customer has received new replacement on xxxx, hence, we are closing this case. | ||||
| Consumer Remark in INGRAM | Excellent ! Thank you INGRAM ! The xxxx store at Ahmedabad has resolved the issue, collected the defective piece and replaced /installed Air-conditioner of another company with the payment of difference of price. I appreciate the efforts of INGRAM to help consumers who pay for the product for their use, but if cheated by any of the business organisations, he can complain at INGRAM. I am satisfied. | ||||
