| NCH Docket No | 2862945 | Dated | 2021-07-26 | Sector | Agency Services |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked porter service (Mini truck on rent) from a service provider in mid – July 2021. By mistake, instead of paying ₹300/-, he transferred ₹3800/- to the porter service. He had registered the grievance with the company for the refund of the differential amount but the company was denying the refund. | ||||
| Escalation by NCH | As the services agency is not a Convergence partner of NCH, the grievance was e-mailed to the company and the company responded that “We discussed with the consumer and have refunded ₹3500/- to the consumer's Bank Account.” | ||||
| Consumer Remark in INGRAM | Excellent ! | ||||
