| NCH Docket Number |
2764092 |
Dated |
2021-06-04 |
Sector |
Electronic Products |
| Problem Reported |
Consumer had ordered a watch from a branded electronics Company and paid an amount of ₹2748/-, by the online mode. As the product delivered was defective, the consumer returned the product to the company but received a wrong product in replacement. Later, he raised the grievance with the Company to pick up the product and process the refund as he did not want the replacement second time. |
| Escalation by NCH |
As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “We have refunded the amount : REF ID xxxxxxx Date : xxxxx, xxxxx pm " |
| Consumer Feedback (INGRAM) |
Excellent. Great Service. |
