| NCH Docket No | 1961411 | Dated | 2020-03-17 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered for some medicines and paid ₹1280, but later on, he returned some of them, which were delivered back to the company. Accordingly, a refund of ₹576 was payable to him, but the company had not refunded the same in the e- wallet account of the consumer. | ||||
| Escalation by NCH | As the company is registered as a Convergence Partner of National Consumer Helpline, the Company responded on the NCH portal that due to a technical issue, the refund was not processed. “The technical issue was resolved and the refund of Rs 576 was credited to the customers e-wallet.” | ||||
| Consumer Remark in INGRAM | Amount Credited into wallet. | ||||
