Success Story #2949230
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 2949230 | Dated | 2021-08-26 | Sector | Digital Payment Modes |
| Problem Reported | Consumer, in one purchase in early September 2021, had paid ₹ 80 to the merchant on a specific e-wallet, but the but merchant informed the consumer that he was no longer using that e-wallet for payments. So, the consumer raised his grievance with the e-wallet company as suggested by the merchant. However, the consumer got a reply from the company that the merchant was not ready to reverse ₹ 80/- When the consumer contacted the merchant, the merchant confirmed that he had not received any call for the reversal. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘The amount has been reversed to sender's wallet.’ | ||||
| Consumer Feedback (INGRAM) | Thanks xxxx (company) as well as Consumer Helpline, I got my money. Thanks a lot for your support. | ||||
Multiple ways to lodge grievances
