| Problem Reported |
Consumer, in one purchase in early September 2021, had paid ₹ 80 to the merchant on a specific e-wallet, but the but merchant informed the consumer that he was no longer using that e-wallet for payments. So, the consumer raised his grievance with the e-wallet company as suggested by the merchant. However, the consumer got a reply from the company that the merchant was not ready to reverse ₹ 80/- When the consumer contacted the merchant, the merchant confirmed that he had not received any call for the reversal. |
