| NCH Docket No | 1945994 | Dated | 2020-03-07 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had placed an order for a pair of running shoes in midFebruary, 2020, and the amount paid was ₹5,596 but consumer was of the opinion that he was delivered a fake product. Consumer informed the company about this, and was asked to wait, but finally was not provided any satisfactory response. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal that the seller had confirmed that “the refund of Rs.5596/- has been completed and would be reflecting in the consumer's account in the next ten days. They also gave the Transaction reference number.” | ||||
| Consumer Remark in INGRAM | Excellent. No Suggestion!!!! One of the best Services provided by the Government. Hats off!!! | ||||
