| Problem Reported |
Consumer had purchased 25 liters branded Water Geyser for ₹7600/- through an authorized dealer of the company in end July 2015 which was still under warranty. As the water tank of the geyser started leaking a few months back, the consumer raised his grievance to the company. The service person who came said that the geyser would be replaced, and provided the replacement tag as well. He also guided the consumer to visit the dealer with details to get the replacement, but due to COVID 19, the dealer had closed his shop and hence, the consumer was not able to contact the dealer. Thereafter the company also did not respond to him. |
