| NCH Docket No | 3027608 | Dated | 2021-10-14 | Sector | Digital Payment Modes |
|---|---|---|---|---|---|
| Problem Reported | Consumer was supposed to get refund in his account from an e-Commerce Company of ₹ 1271/-, and both his numbers were mapped to his Payment Bank account. The money got credited in one of the accounts which were not an active account, so Consumer discussed his concern with the bank. The bank assured him that they would merge both his accounts and he would be able to see the refunded amount. Bank asked consumer to provide transaction details etc. The consumer provided the required details but the bank had not done as assured. | ||||
| Escalation by NCH | As the Bank is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that ‘We would like to inform you that we have initiated your NEFT request. The reference number for this transaction is xxxxxxx coordinate with your bank's customer care helpline quoting the reference number.’ | ||||
| Consumer Remark in INGRAM | Excellent! I am very grateful to NCH. Thank you so much for the help and support. | ||||
