Success Story #2918773
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 2918773 | Dated | 2021-08-23 | Sector | Electronic |
| Problem Reported | Consumer had purchased a branded Bluetooth headphone in end April 2021. After 3 months, it stopped working, and the company provided the replacement of the headphone. However, the replaced headphone was a dead product without any Quality Check update on it. Hence, the consumer has requested the company to refund of the amount paid i.e. ₹1599. | ||||
| Escalation by NCH | As the electronics Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We have shipped the replacement via tracking ID xxxx; the same is in transit now. Hence we are closing the following complaint.” | ||||
| Consumer Feedback (INGRAM) | Excellent. The New replacement is working perfectly. I am satisfied with the redressal NCH. Thank you very much. It was a good experience thanks for the Support. The faith on the system is now even stronger. | ||||
Multiple ways to lodge grievances
