Success Story #3026985
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 3026985 | Dated | 2021-10-14 | Sector | Electronics Products |
| Problem Reported | Consumer had purchased a branded laptop from a multi-brand retail store in the second week of October 2021 and had paid ₹ 41490/- As the laptop was working extremely slow, he visited the company’s authorized service center , they demanded ₹ 994/- to reinstall the software as the company warranty only covered the hardware. Also on enquiring whether this will be a permanent solution, the store staff explained shortcomings of the product and asked him to upgrade the laptop by adding SSD drive at a cost of ₹ 12000/-. Thereafter, the consumer did not want to keep the product and wanted refund. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “Refund has been received by the customer” | ||||
| Consumer Feedback (INGRAM) | Excellent! Extremely satisfied with the help extended by Consumer helpline. My complaint was quickly actioned by xxxx team and refund was issued on priority. Many thanks for helping. | ||||
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