| NCH Docket No | 2945442 | Dated | 2021-09-06 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a Silk Sari from an online shopping portal in end August 2021 and had paid an amount of ₹1299, but when it was delivered in the first week of September, he received a product different which was not the same as ordered. The same day, he had requested for refund or replacement of the product, but it was denied by the shopping portal. | ||||
| Escalation by NCH | As the online shopping portal is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “We wish to inform you that the refund of ₹ 1,299 against your order from our end has been initiated on xxxx. The refund reference number is xxxxxxxxxx.” | ||||
| Consumer Remark in INGRAM | Excellent. Thanks. | ||||
