| NCH Docket No | 3021201 | Dated | 2021-10-12 | Sector | Broadband & Internet |
|---|---|---|---|---|---|
| Problem Reported | Consumer has applied for a Broadband connection through the company’s portal in end Sept 2021. He was informed that he would get the connection within 2 days, so he took his documents, generated the CAF number and made the payment of ₹3537/-. Thereafter, one technician from the company visited his home and told him that they would not be able to provide the service. He contacted the company store but they did not help and the company executive was not picking his calls. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “As per the telephonic conversation on xxxxxx dated xxxxxx, this is to apprise you that the connection couldn't be provided due to technical constraint, however we have processed an adjustment of Rs. 3537/- in the source mode of payment and same shall be credited to you in 8-10 working days.” | ||||
| Consumer Remark in INGRAM | Excellent. Thank you so much for helping me. I have received my money. | ||||
