| NCH Docket Number |
2965167 |
Dated |
2021-09-15 |
Sector |
Consumer Durable |
| Problem Reported |
Consumer had purchased a RO water Purifier in the third week of October 2020 and had paid ₹ 10500/- . The RO was defective right from the start; the company technicians had visited many times and repaired the product, but the product not working properly. Consumer contacted the company for a replacement, but did not receive any response. |
| Escalation by NCH |
As the RO Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “New Machine Delivered and Installed at Customer premises”. |
| Consumer Feedback (INGRAM) |
Excellent. So fast and quick resolution thank u |
