| Problem Reported |
Consumer had a car loan from a private Sector bank. As his car was stolen, he received an amount of ₹ 7,54,445 from the insurance company in end September,2021. After that he cleared his car loan account and the bank informed him that the remaining amount of ₹ 5,42,494.50 would be credited to his bank account. But even after almost a month, the amount had not been credited. He had raised a service request to the Bank, but after 4 days, he received a text message that his request could not be processed due to invalid account details. Then again after a few days of the text message he submitted a cancelled cheque with his bank details to the nearest branch, and after a few days he again received the same message that his request could not be completed due to invalid account details. Consumer wanted the refund amount as soon as possible. |
