| Problem Reported |
Consumer had ordered two units of 2 kg pack of high protein supplement in early October 2021 from an online shopping portal, but the company delivered two units of 1kg pack after a few days. The consumer immediately informed the shopping portal and was assured that they would replace the items with the correct products ordered. Accordingly, both the wrong products were picked up and one of the correct products was delivered instead of two as per the order. On informing the company, he was told that by mistake they had raised the request for replacement of only one product not both, and that they would give the refund for the other one. However, after waiting for more than 3 weeks, he had still not received the refund. Every time he raised the request for the refund, he was told to wait for 5-7 days and after the deadline of the resolution date they would close the grievance on their own without providing any resolution. |
