Success Story #3095975
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 3095975 | Dated | 2021-11-14 | Sector | E-Commerce |
| Problem Reported | Consumer had purchased a branded mobile handset from an online shopping portal in the first week of November 2021 and had paid ₹27999/-. As the consumer was not satisfied with the camera performance, he contacted the online shopping portal for a replacement. However, the portal said that for the camera quality they cannot provide replacement, and consumer was of the opinion that as the handset was still under a replacement policy period, why was the portal not resolving his problem. | ||||
| Escalation by NCH | As the portal is a convergence partner of the National Consumer Helpline, the company responded on the NCH Portal that “We’d like to let you know that the seller has confirmed that the refund of ₹27999/- has been completed on xx Nov 21 and should be reflecting in your account by xx Nov 21 | ||||
| Consumer Feedback (INGRAM) | Excellent. Thanks for your all support sir/madam the company has initiated refund. | ||||
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