| Problem Reported |
Consumer had purchased a branded mobile handset from an online shopping portal in the first week of November 2021 and had paid ₹27999/-. As the consumer was not satisfied with the camera performance, he contacted the online shopping portal for a replacement. However, the portal said that for the camera quality they cannot provide replacement, and consumer was of the opinion that as the handset was still under a replacement policy period, why was the portal not resolving his problem. |
