Success Story #3090654
Detailed Consumer Success Story Information
| Field | Details | Field | Details | Field | Details |
|---|---|---|---|---|---|
| NCH Docket Number | 3090654 | Dated | 2021-11-11 | Sector | Electronic |
| Problem Reported | In the last week of September 2021, Consumer had ordered a branded Bluetooth headphone and paid an amount of ₹1349/, online. The order was to be delivered within 8-10 working days, but even after a month, the order had not been delivered, despite several follow-ups with the Company. Hence, the consumer had requested for refund of the amount paid. | ||||
| Escalation by NCH | As the Electronics Products Company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “the customer has been refunded.” | ||||
| Consumer Feedback (INGRAM) | Very Good. Solved my issue but it’s very late. Thanks. | ||||
Multiple ways to lodge grievances
