| Problem Reported |
Consumer had purchased a branded Smart watch in July 2020 for ₹ 15,595 online, from the company website. After using it for about 2 months, he started facing display issue in the watch. He registered a grievance with the service center and the customer care, requesting them for a replacement because of the display issue. However they insisted that it would be repaired and not replaced. As there was no service center in his area, he couriered it to them. He received the watch after repairs but after regular use, the display problem resurfaced again in June 2021, and he faced the same display problem thrice. He had requested for replacement since the first service, however the company denied replacement as it was beyond 30 days of purchase, but if the watch cannot be repaired, he wanted a replacement or refund of the amount paid |
