| NCH Docket No | 3117285 | Dated | 2021-12-24 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a branded Bluetooth ear buds from an online shopping website and had paid ₹2999/-, but a different product got delivered to him. So he returned it to the online shopping portal and waited for one month doing continuous follow-up, but did not receive the replacement. When the consumer asked for refund, they refused saying that there was no refund policy for this product. | ||||
| Escalation by NCH | As the online shopping portal is convergence partner of the National Consumer Helpline, the response received from company on the NCH Portal stated “We’d like to let you know that the seller has confirmed that the refund of ₹ 2999/- has been completed on xx Dec 21 and should be reflected in your account by now” | ||||
| Consumer Remark in INGRAM | Excellent, No Suggestions, in fact this portal is good and continue the same work, there are several cases in India, who all are facing of such issues. Thanks you | ||||
