| NCH Docket No | 3081343 | Dated | 2021-11-14 | Sector | Digital Payment Modes |
|---|---|---|---|---|---|
| Problem Reported | Consumer has a savings account in a PSU Bank. In mid-September, 2021 he has made a payment of ₹ 2144/- through a payment App, for electricity bill payment but the transaction had failed. However, the amount did not get credited back to the consumer’s account even after two months. He wanted the bank to credit the amount paid as soon as possible. | ||||
| Escalation by NCH | As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘Customer account credited on xxxx by Rs 2144/- by Reference number xxxxxxxxx’ | ||||
| Consumer Remark in INGRAM | Excellent. If you keep on providing such services, then people will not feel any hesitation in doing online transactions. Thanks. | ||||
