| NCH Docket No | 1973061 | Dated | 2020-03-27 | Sector | E-commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked an air ticket through an online travel portal for ₹2838, but had to cancel it the very same day of booking. The full amount was refunded by the Airlines to the travel portal, and they in turn confirmed that the amount received would be refunded within 7-10 working days. But, even after two and half months, the refund had not been received. He had contacted the travel portal several times, and every time they responded that this matter would be updated in the next 3- 4 working dates but he had not received any update regarding his refund. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH portal that they had “refunded INR2558, in which the Consumer had paid ₹2838 and got a refund ₹2558/- after deduction of ₹280/- as Convenience fee, and they requested him to get in touch with his bank.” | ||||
| Consumer Remark in INGRAM | Received amount, Thanks a lot. | ||||
