NCH-Success Story

NCH Docket No	3024060	Dated	2021-10-13	Sector	Airlines
Problem Reported	Consumer had purchased two airline tickets online in January 2021, but could not find any option on the website to cancel the tickets. On calling customer care, the representative canceled his tickets for a cancellation charge of 100 USD. Since then, he had sent 7-8 e-mails but had not received any refund. Every time he e-mailed the concerned authorities, he was told that the refund would be credited back to his account in 10-21 working days, but there was no sign of the refund. He had paid for two round trip tickets amounting to 1324.94 USD through a US Credit Card, and should get a refund of 1124.94 USD after deducting cancellation charges.
Escalation by NCH	As the Airlines company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Regret you did not receive the refund against ticket- xxxxxx / xxxxxxx hence we escalated the matter to our Finance department. The refund proceeds will be credited in the cardholders account in due course”
Consumer Remark in INGRAM	Excellent! Thanks for the prompt feedback and resolving my query at the earliest convenience

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