| NCH Docket No | 3133249 | Dated | 2021-12-01 | Sector | DTH and Cable |
|---|---|---|---|---|---|
| Problem Reported | Consumer’s grievance was that his DTH service provider was not providing the service to the him as per government guidelines – in which the consumer has the right to select the channels but when he checked on his service providers APP and website, he was not able to select the channel. He had requested the service provider many times for the service but the company was not processing his request. | ||||
| Escalation by NCH | As the service provider is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “concern related to package selection process - we would like to share the self-care link. Further, you can go to the below mentioned link for more information regarding charges and package change.” | ||||
| Consumer Remark in INGRAM | Excellent. No Suggestion, excellent job done, my issue is resolved, all credit goes to you, Thank you very much. | ||||
