| NCH Docket No | 3197196 | Dated | 2022-01-03 | Sector | Agency Services |
|---|---|---|---|---|---|
| Problem Reported | In the third week of January 2020, consumer had booked a hall in a hotel for and had paid ₹ 25000/-, for his thread ceremony, which was going to take place on 31-05-2020, However due to the pandemic he had to cancel the booking after few days. He had sent multiple complaints later on, but had not received the refund. | ||||
| Escalation by NCH | As the hotel is not a Convergence partner of NCH, the grievance was emailed to the hotel and the response received was “Refund initiated. Copy of the cheque of amounting Rs. 25000/- in the name of xxxxx, attached”. | ||||
| Consumer Remark in INGRAM | Excellent. Nothing more. Your team is already doing a fantastic and a thankless job. Really appreciate your efforts. | ||||
