| NCH Docket No | 1970978 | Dated | 2020-03-23 | Sector | Airlines |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked a round trip flight tickets from Ahmedabad to Pune through an online travel portal, for travel at the end of March 2020. But due to COVID-19, Government of India had announced complete lockdown, and in such an emergency condition, the Airline was not offering free reschedule to the customers. The consumer wanted the whole amount as a refund or wanted a free reschedule. The consumer requested NCH for help in this issue. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH portal as “… This PNR is auto-canceled and a reservation credit for the entire amount has been created and it can be used to make fresh booking for travel till 28th Feb.'21 for the same passenger. This option will be available on our website from 1st Apr.'20 onwards…” | ||||
| Consumer Remark in INGRAM | Very Good. Really good service and satisfied with | ||||
