| NCH Docket Number |
3217776 |
Dated |
2022-01-12 |
Sector |
E- Commerce (Online Shopping) |
| Problem Reported |
Consumer had purchased some items in early December 2021 from an online fashion portal and paid ₹ 3368/-, he did not receive the products. He raised his grievance to the fashion portal which kept asking him for order details but did not solve the grievance yet. |
| Escalation by NCH |
As the online fashion portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘refund initiated for Rs.3368 on xxxxxx transaction id xxxxxx’ |
| Consumer Feedback (INGRAM) |
Excellent. Issue resolved! Got a refund of Rs.3368 from the company |
