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NCH Docket Number
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3217776
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Dated
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2022-01-12
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Sector
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E- Commerce (Online Shopping)
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Problem Reported
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Consumer had purchased some items in early December 2021 from an online fashion portal and paid ₹ 3368/-, he did not receive the products. He raised his grievance to the fashion portal which kept asking him for order details but did not solve the grievance yet.
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Escalation by NCH
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As the online fashion portal is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that ‘refund initiated for Rs.3368 on xxxxxx transaction id xxxxxx’
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Consumer Feedback (INGRAM)
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Excellent. Issue resolved! Got a refund of Rs.3368 from the company
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