| NCH Docket No | 3225537 | Dated | 2022-01-17 | Sector | E-Commerce |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered branded skin care products from an online shopping website and had paid the amount of ₹1100/-. However, the product was not delivered to him, but the company informed him that the delivery had been done, but was not able to give any proof of the delivery. He had sent many mails to the company but they were not responding.( | ||||
| Escalation by NCH | As the company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company and the response received was that ‘All products have been delivered’. | ||||
| Consumer Remark in INGRAM | Excellent! All products delivered | ||||
