| NCH Docket Number |
3370830 |
Dated |
2022-03-22 |
Sector |
E-commerce |
| Problem Reported |
Consumer had ordered a branded ceiling fan from an online shopping website and had paid ₹ 3,340. . The ceiling fan delivered to him was of a different model. He had complained to company many times but they were not responding. |
| Escalation by NCH |
As the online shopping portal is a convergence partner of the National Consumer Helpline, the responded on NCH Portal that ‘We’d like to let you know that the seller has confirmed that the refund of ₹3340/- has been completed on xxxxxx and should be reflecting in your account xxxxxx. Payment reference number: xxxxxxxxx |
| Consumer Feedback (INGRAM) |
Excellent! Excellent service by NCH |
