| NCH Docket No | 3285968 | Dated | 2022-02-14 | Sector | Electronics Products |
|---|---|---|---|---|---|
| Problem Reported | Consumer had bought a branded laptop in December 2021 and had paid ₹ 46969/- . Consumer had facing issues in its audio system and submitted it to the company’s authorized service center. When he got the laptop back it was not getting started and was completely dead. He complained to the company many times for its replacement or refund but did not get any satisfactory response. | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that. ‘Refund has been completed from company's end. Customer to reach out if the same has not been received. | ||||
| Consumer Remark in INGRAM | Excellent! Thanks for cooperation I received the refund | ||||
