| NCH Docket Number |
3405381 |
Dated |
2022-04-05 |
Sector |
E- Commerce |
| Problem Reported |
Consumer had ordered branded pair of shoes from an online shopping portal in March 2022 and had paid ₹ 2815. The size delivered to him was wrong. He complained to company and product was picked up after many requests. But till date the amount was not refunded. |
| Escalation by NCH |
As the online shopping is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that ‘Refund successfully processed on xxxxxx (date) for ₹2815 Bank Reference Number is - xxxxxx’ |
| Consumer Feedback (INGRAM) |
Excellent! EXCELLENT SERVICE.THE BEST EXPECTED RESULTS WITH IN 2 DAYS. |
