| NCH Docket No | 3402619 | Dated | 2022-04-04 | Sector | Banking |
|---|---|---|---|---|---|
| Problem Reported | Consumer was trying to transfer ₹ 1811.50 from his saving account to an e-wallet in last week of Feb 2022. The transaction got failed but amount got debited. When he complained to the –e-wallet company, he had been told to raise chargeback with the bank. He contacted bank but bank is also not giving satisfactory response and asking him to contact the wallet company,. He again contacted wallet Company but get the same response to contact the bank. | ||||
| Escalation by NCH | As the Bank is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that “We wish to inform you that, your complaint is being looked into vide reference number 1-19618703189 on best effort basis, the turnaround time for it is 37 working days. From the day request is raised XXXXXXX. Appreciate your patience and understanding.” | ||||
| Consumer Remark in INGRAM | Excellent! Thanks for your support I just received refund. Thanks a lot. | ||||
