| NCH Docket No | 3418688 | Dated | 2022-04-12 | Sector | E-commerce (Online shopping) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had ordered a 64GB memory card from an online shopping portal in March 2022 and had paid ₹ 676. After, delivery, when consumer had open the box, the memory card’s packaging was tempered. Same day, he requested for return but the product is getting picked up. The return request has been cancelled three times. Now, consumer wanted that NCH should help in getting the refund | ||||
| Escalation by NCH | As the company is a convergence partner of the National Consumer Helpline, the company responded on the NCH portal that we will initiate a refund of Rs.676 within 2 working days. Once initiated the amount will reflect in your bank account in 5-8 working days | ||||
| Consumer Remark in INGRAM | Excellent. Thank you. Thank you. Company has refunded me. All because of national consumer helpline | ||||
