| NCH Docket No | 3444475 | Dated | 2022-04-25 | Sector | E Commerce (Online Travel Portal) |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked flight tickets from an online travel portal. Post cancellation he was supposed to get full refund. But consumer had got refund of ₹ 302.1 instead of ₹ 3021. When consumer complained, company informed that it’s a technical glitch and the rest of the amount will be credited in 7 to 10 days. But the amount is not refunded to him | ||||
| Escalation by NCH | As the online travel portal is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that, We have processed the full refund to the same form of payment and the same has been informed to the customer as well and a separate email has been sent to the consumer with a screenshot of the refund details | ||||
| Consumer Remark in INGRAM | Excellent. Excellent Service. | ||||
