| NCH Docket No | 3453664 | Dated | 2022-04-30 | Sector | Courier & Cargo |
|---|---|---|---|---|---|
| Problem Reported | Consumer had booked a courier and had paid ₹200. The company’s tracking system shows that courier had reached to the company’s destination office. Courier had been placing their office since last three days but had not been delivered yet. He had complained to the customer care but no resolution | ||||
| Escalation by NCH | As the courier company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “xxxxxx (consignment number.) is delivered on xxxxxx (date) | ||||
| Consumer Remark in INGRAM | Thank you very much to the team of National Consumer Helpline. I really appreciate their service. it is because of them that my Grievance was resolved. | ||||
