| NCH Docket Number |
3712215 |
Dated |
2022-08-02 |
Sector |
e-commerce – Online Booking (Hotel / Travel/ Ticket) |
| Problem Reported |
Consumer had booked bus tickets to travel from his town to a city within the State, however, the bus did not ply as it was cancelled by the by bus operator. Consumer had reported this incident to the travel company, but the refund had not been issued. |
| Escalation by NCH |
As the company is a convergence partner of NCH, the grievance was responded by the company on the portal itself stating “that the applicable refund of INR 717/- is in process and it will take 7-10 working days in order to reflect the same in your account” |
| Consumer Feedback (INGRAM) |
Excellent! Excellent Service. |
