| NCH Docket Number |
1979317 |
Dated |
2020-04-04 |
Sector |
Digital Payment Modes |
| Problem Reported |
Consumer had booked a train ticket through a travel agency and had made the online payment through an e-wallet from his account. However, the ticket was not booked due to payment not received at the agency end, but the transaction was successful for an amount of ₹6,963.60. |
| Escalation by NCH |
As the company is a convergence partner of the National Consumer Helpline, the company on the NCH Portal responded to the grievance stating, “The beneficiary merchant bank has confirmed that funds are successfully credited to the merchant account. If you have not received goods / services, please get in touch with your merchant.” |
| Consumer Feedback (INGRAM) |
Excellent. My amount is credited to my account. |
