| NCH Docket No | 3664001 | Dated | 2022-07-16 | Sector | Consumer Durables- Home Appliances |
|---|---|---|---|---|---|
| Problem Reported | Consumer had purchased a fully automatic top load washing machine in August 2019 but as the machine was faulty, the company replaced it in October 2020 with new machine. But even this machine stopped working so the company replaced it again in January 2021. Now again this machine is not working since last one month and nobody was listening to his problem, Consumer wanted the model to be changed as he was of the opinion that the machines of this particular model were faulty. He wanted help from NCH | ||||
| Escalation by NCH | As the company is a convergence partner of NCH, the grievance was responded on the portal itself stating ‘ As per the update received from our relevant team, replacement has been done. Hence, case closed. | ||||
| Consumer Remark in INGRAM | Excellent! Very good service, Thanks a lot | ||||
