| NCH Docket Number |
3705103 |
Dated |
2022-07-31 |
Sector |
e-commerce - online shopping |
| Problem Reported |
Consumer had ordered a product from an online shopping platform, but due to an issue she wanted to return it. However, the company was not responding to the problem. |
| Escalation by NCH |
As the company is a convergence partner of NCH, the grievance was responded on the portal stating ‘We understand that you received a missing quantity for your order. We will initiate a refund of Rs.669 within 2 working days. Once initiated, the amount will reflect in your bank account in 2 - 3 working days |
| Consumer Feedback (INGRAM) |
Excellent! No suggestions as such just want to thank for helping when no one was listening to the problem |
