| NCH Docket No | 381695 | Dated | 2022-08-05 | Sector | Banking – Credit cards |
|---|---|---|---|---|---|
| Problem Reported | Consumer’s credit card had been deactivated by the issuer because of no KYC updation, but the consumer wanted it activated. Thereafter, the consumer submitted all documents with the concerned department, but it had not been activated. He then called NCH to look into his grievance. | ||||
| Escalation by NCH | As the e-commerce company is a convergence partner of NCH, the grievance was responded by them on the portal itself stating” Basis KYC details shared by customer, card account has been activated. | ||||
| Consumer Remark in INGRAM | Excellent! Very good services. Perfect administration. I thanks to all administration team | ||||
