| NCH Docket Number |
3807923 |
Dated |
2022-09-05 |
Sector |
Banking – e-wallet |
| Problem Reported |
Consumer tried to recharge ₹ 100/- in his metro card from an e- wallet attached to his Bank account. The amount got deducted but the recharge was not done and the amount was not credited back in his bank account even after 3 days. |
| Escalation by NCH |
As the PSU Bank is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The mentioned amount has been credited to your account as on xxxx” |
| Consumer Feedback (INGRAM) |
Excellent! Very prompt action. Thanks NCH. |
