| NCH Docket Number |
3883749 |
Dated |
2022-10-01 |
Sector |
e-commerce – online shopping |
| Problem Reported |
Consumer had bought a pair of jeans and shirt from an online portal in early September 2022. He returned the product because of quality issue. However, he had not received the refund. It was showing on the company’s portal that inspection was pending. |
| Escalation by NCH |
As the online shopping portal is not a convergence partner of the NCH, the grievance was e-mailed to them, and a reminder was also sent. The company responded that “The refund for this return has been done. It was done in 2 parts please find below the bank transaction ids. UTR – xxx, UTR -xxxx.” |
| Consumer Feedback (INGRAM) |
Excellent! Good job. Love you guys. You are amazing. |
