| NCH Docket No | 3576597 | Dated | 2022-06-14 | Sector | e-commerce – online pharmacy |
|---|---|---|---|---|---|
| Problem Reported | Consumer had placed an order online for medicines, the money was deducted but the order was not placed. She had paid ₹496/- which was transferred successfully, but even after sharing the transaction id and screenshot of the bank statement, the money had not been refunded, and customer care of the online portal was not responding | ||||
| Escalation by NCH | As the company is a convergence partner of NCH, the grievance was responded on the portal itself on the duplicate docket ‘Refund request sent to tech team”. | ||||
| Consumer Remark in INGRAM | Excellent! Thank you so much for responding so fast and solving my issue. Feeling very proud that our govt is that much concerned about consumer rights. Jai Hind | ||||
