| NCH Docket Number |
3832524 |
Dated |
2022-09-14 |
Sector |
Digital Payment modes- e-wallet |
| Problem Reported |
Consumer’s money had been debited from his e-wallet account towards payment for an e-commerce, purchase. This was wrongly done as the purchase was not made by him. He had informed the e-wallet company. |
| Escalation by NCH |
As the payment bank is a convergence partner of the NCH, the grievance was responded y the Bank on the portal itself, stating “Amount refunded to customer wallet”. |
| Consumer Feedback (INGRAM) |
Excellent! Your service was really awesome. You have solved my issue and got my amount refunded. |
